Last Updated: 01/10/2026
We want you to love your Tachi’s Creations order! Please review our shipping and return policy below.
Shipping
- Local Delivery: Available within Chadbourn for an additional delivery fee.
- Pickup: Free pickup is available at 2nd Avenue Chadbourn.
- Processing Time: Orders typically take 3–5 business days to prepare, depending on customization. Larger or bulk orders may require additional time.
- Shipping (if applicable): If shipped, delivery times vary based on location and carrier. Estimated delivery time will be provided at checkout or upon order confirmation.
- We are not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.
Returns & Exchanges
- Due to the custom and perishable nature of our products (gift baskets, chocolate-covered strawberries, baked goods, and personalized apparel), we are unable to accept returns or exchanges once an order has been completed or delivered.
- If there is an issue with your order (e.g. damaged item, incorrect item), please contact us within 24 hours of delivery/pickup with photos, and we will do our best to make it right.
Cancellations
- Orders may be canceled for a full refund within 12 hours of placing the order, before production begins.
- Once an order is in production, cancellations may not be eligible for a refund, though we’ll do our best to accommodate special circumstances.
Cleaning Service Cancellations
- Please refer to our Terms & Conditions for cleaning service cancellation and rescheduling policies.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately at info@tachiscreations.com with your order number and photos of the issue. We will review and resolve the matter promptly — whether through a replacement, partial refund, or other resolution.
Contact Us
For any shipping, return, or order-related questions: info@tachiscreations.com